Navigate to the GlobalProtect Gateway agent (open up the application or click the round grey globe on the bottom right). If you have Duo Push on your mobile device: Created On 09/25/18 20:40 PM - Last Modified 04/29/20 16:34 PM. Tap Accept or pick up the call coming from (818) 677-6100. Enter credentials and put a comma (“,”) followed with the phone (phone1 or phone2) you want to send the authentication to.īe sure to Check your phone for the authentication prompt. Now that you know which phone number is identified as either phone 1 or phone 2, navigate back to the GlobalProtect Gateway agent.

The first number that is listed is ‘phone1’ Phone 1 is the primary phone and will be used to authenticate.

O nce authenticated, you will be able to see what devices are linked to Duo.

Duo MFA will prompt you to authenticate.

On the left panel: Select the link that says My Settings & Devices.

Open up a new tab in the desired web browser.

To check which phone is being prioritized follow the steps below: If you are unsure of what device Duo will send a notification to, you can check which device is listed as your primary phone. GlobalProtect will use the first device you have registered in Duo to complete your login to VPN. These tips will help you use VPN successfully at CSUN. The GlobalProtect client does not give you the same options as a browser.

You will be required to use the GlobalProtect client to connect to the CSUN network.

Globalprotect not connecting